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Improve the customer experience

What you already have
  • You have an online sales site that generates sales
  • You have new customers, some customers are returning to your site
  • You want to improve the customer experience so that your online sales site is a must-have for online shopping
What we're going to cover
    In this training, we will detail all the points to take into account to make the customer experience a N°1 priority
  • The first visit to the site
  • Optimize the customer journey until the act of purchase
  • After-sales customer service
  • What customer experience do we offer offsite?
What you will have after the training
  • At the end of the training, you will have all the tools in hand to make your customer experience a sales force and an additional marketing argument.
  • You can use it in your communication, but it is mainly customers who will use it to advertise yourself
In what format
  • The training is made up of a series of videos organized by theme.
  • Each video addresses a specific theme, which allows to progress at your own pace.
  • At the end of each video, a checklist allows you to implement the points covered.


Reduced member price: 127,00 € (Price excluding VAT)

Non-member price: 182,00 € (Price excluding VAT)




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